|
|
Whether your Call Centre is inbound or outbound we have 'wrap-around' applications software to suit every desired solution:
- CTI (Computer-Telephony-Integration) with full database integration (Standard & Bespoke)
- Progressive dialling campaign software to effortlessly increase productivity by 100%!
- Full 'media-blending' for Calls, Emails, SMS, Web Call-Back
- ACD 'Real Time' & Historical Call Management
- Silent Monitor, Call Recording, Join, Steal etc.
- Extensive and comprehensive MIS reporting
- Intelligent call routing ('Rules Based' with Exceptions)
- 'Home Working' Agents
|
|
|